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Accessibility

Accessibility statement for the NHS COVID-19 app

Accessibility statement for the NHS COVID-19 app

This accessibility statement explains how accessible the NHS COVID-19 mobile application (app) is, what to do if you have difficulty using it and how to report accessibility problems with the app.

Using this app

The NHS COVID-19 app is run by NHSX. We want as many people as possible to be able to use the app.

The NHS COVID-19 app is a native app built for Apple iOS and Android devices. This means you can use the built-in accessibility settings on your phone:

We've made the text in the NHS COVID-19 app as simple as possible to understand.

If you have a disability, AbilityNet has advice to help you make your device easier to use.

Accessibility level of the NHS COVID-19 app

This app is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.

We know some parts of the app are not fully accessible:

  • You cannot change the text size in some parts of the app
  • You cannot phone directly from the app to order a test kit on an iOS device (Apple)
  • The text will not wrap in a single column when you use larger text on an iOS device (Apple)
  • Some of the link areas, for example the information icon, are hard to press because they are very small

What to do if you have difficulty using the NHS COVID-19 app

If you need information about the NHS COVID-19 app in a different format like accessible PDF, large print, easy read, audio recording or Braille:

Email:

nhscovid-19accessibilityissue@nhsbsa.nhs.uk
We'll get back to you as soon as we can.

Reporting accessibility problems in the NHS COVID-19 app

We are always looking to improve the accessibility of this app. If you find any problems that are not listed on this page, or think we're not meeting accessibility requirements, then please email nhscovid-19accessibilityissue@nhsbsa.nhs.uk to report the problem.

What to do if you are not happy with how we respond to your complaint

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you are not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS), or the Equality Commission for Northern Ireland (ECNI) if you live in Northern Ireland.

Technical information about the NHS COVID-19 app’s accessibility

NHSX is committed to making the NHS COVID-19 app accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

The NHS COVID-19 app is a native app for Apple iOS and Android devices and it is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

  • You cannot change the font size in some parts of the app. This does not meet WCAG 2.1, 1.4.4 - AA (Resize Text). We plan to fix this by the next release of the app.
  • When using smart invert, several buttons and form elements are not easily perceivable. This does not meet WCAG 2.1, 1.4.3 - AA (Contrast (Minimum).

How we tested the NHS COVID-19 app

We're committed to regular audits of the app by independent specialist assessors.

The NHS COVID-19 app for Apple iOS and Android devices was last tested on 2 May 2020 and was checked for compliance with WCAG 2.1 AA.

The NHS COVID-19 app was tested in full by Phil Sherry on 2 May 2020.

This statement was prepared on 3 May 2020. It was last updated on 6 May 2020.

Accessibility statement for the covid19.nhs.uk website

Accessibility statement for the covid19.nhs.uk website

This website is owned by the Department of Health and Social Care and operated by the NHS Business Services Authority. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 400% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • listen to most of the website using a screen reader

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

  • It may not be possible to navigate the website using speech recognition software.
  • Some links from the website will direct users to external websites where accessibility issues have been identified. This may cause difficulties to users with accessibility needs or those that use assistive technologies.
  • The large print and easy read letter PDFs do not provide running headers and footers. This may cause difficulties to users with cognitive limitations, screen-reader users and low-vision magnifier users.
  • The easy read ‘NHS COVID-19 app leaflet’ and ‘NHS COVID-19 app: Your guide on how to download the app’ PDFs do not provide running headers and footers. This may cause difficulties to users with cognitive limitations, screen-reader users and low-vision magnifier users.
  • The easy read ‘Letter sent to all Isle of Wight residents from the government and the NHS’ and easy read ‘NHS COVID-19 app leaflet’ PDFs do not contain bookmarks. This may cause difficulties to users of assistive technologies.

How to request content in an accessible format

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille, you can contact us by:

Email:

nhscovid-19accessibilityissue@nhsbsa.nhs.uk

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems that are not listed on this page or think we’re not meeting accessibility requirements, you can contact us by:

Email:

nhscovid-19accessibilityissue@nhsbsa.nhs.uk

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

NHS Business Services Authority is committed to making the covid19.nhs.uk website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018. This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

  • It may not be possible to navigate the website using speech recognition software. This does not meet WCAG 2.1 success criterion 4.1 (Compatible). We plan to fix this by September 2020.
  • Large print and easy read letter PDFs do not provide running headers and footers. This may cause difficulties to users with cognitive limitations, screen-reader users and low-vision magnifier users. This does not meet WCAG 2.1 success criterion 2.4.8 (Location) and 3.2.3 (Consistent Navigation). We plan to fix this by September 2020.
  • The easy read ‘NHS COVID-19 app leaflet’ and ‘NHS COVID-19 app: Your guide on how to download the app’ PDFs do not provide running headers and footers. This may cause difficulties to users with cognitive limitations, screen-reader users and low-vision magnifier users. This does not meet WCAG 2.1 success criterion 2.4.8 (Location) and 3.2.3 (Consistent Navigation). We plan to fix this by September 2020.
  • The easy read ‘Letter sent to all Isle of Wight residents from the government and the NHS’ and easy read ‘NHS COVID-19 app leaflet’ PDFs do not contain bookmarks. This may cause difficulties to users of assistive technologies. This does not meet WCAG 2.1 success criterion 2.4.5 (Multiple Ways). We plan to fix this by September 2020.

Disproportionate burden

Some links from the website will direct users to external websites where we have identified accessibility issues.

We’ve assessed not using external websites for this content. We believe that replacing this process now would be a disproportionate burden within the meaning of the accessibility regulations. We’ll continue to work with the third party providers on solutions by the next accessibility review in one month. If a solution is not provided, then an accessible replacement will be investigated.

How we tested this website

This website was last tested on 7 May 2020 by the NHS Business Services Authority test and front-end development team.

We tested the covid19.nhs.uk website.

We test all website screens to meet ‘AA’ WCAG 2.1 standards, using manual and automated tests.

We run each webpage through automated Wave and Google Audits accessibility tools then manually test with screen readers (NVDA & Voice Over) and standards checklists.

These checklists contain standards that have been compiled using WCAG, NHS service manual and GDS guidance.

What we’re doing to improve accessibility

We’re committed to making sure this website is compliant to WCAG 2.1 ‘AA’ standard.

Our accessibility compliance statement will be reviewed in one month. Every new released website will be designed, built and tested to meet ‘AA’ standards by default.

This statement was prepared on 1 May 2020. It was last updated on 8 May 2020.

Resources about the NHS COVID-19 app and alternative formats